Refund policy

RETURNS

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are completely exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

The following items are also non-returnable:

  • Gift cards

  • Downloadable software products

  • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Only partial refunds may be granted in certain situations:

  • Books with obvious signs of use

  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error

  • Items returned more than 30 days after delivery

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, please:

  1. Check your bank account again.

  2. Contact your credit card company — it may take some time before your refund is officially posted.

  3. Contact your bank — there is often a processing period before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at service@spimo.com.

SALE ITEMS (if applicable)

Only items sold at the regular price may be refunded.
Unfortunately, sale items are non-refundable.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.
If you need to exchange an item for the same item, please email us at service@spimo.com and send your item to:

Franz-Sester-Straße 14
53879 Euskirchen
NRW
Germany

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the order was shipped to the gift giver, the refund will be sent to the gift giver and they will be notified of the return.

SHIPPING

To return your product, you should mail your product to:

Franz-Sester-Straße 14
53879 Euskirchen
NRW
Germany

You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for your exchanged product to reach you may vary depending on your country of residence.

If you are returning an item worth over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.